v1.0 · Customer Support Platform

Support,
in sync.

One inbox for every channel. Real-time chat, smart ticketing, and a mobile app your team actually wants to use. Built for teams that take support seriously.

4.2s
Avg. first reply
96%
CSAT score
12k+
Agents daily
What's inside

Built for the messy middle of customer support.

01 · Ticketing

Statuses, priorities, notes.

Triage at a glance. Escalate with one keystroke. Keep internal notes the customer never sees.

02 · Real-time chat

Live, not lagging.

WebSocket-powered conversations. Typing indicators, read receipts, seamless handoffs between agents.

03 · Push

Notifications that respect focus.

Granular controls. Urgent tickets break through. Everything else waits for you.

04 · Roles

Admin, agent, customer.

Full auth system with SSO support. Fine-grained permissions per workflow.

05 · Mobile app

iOS & Android, day one.

React Native + Expo. Same codebase, native feel. Your agents can answer from anywhere.

06 · Billing

Stripe-ready subscriptions.

Tiered support plans. Usage-based pricing. Dunning, invoices, refunds — all handled.

The workflow

Every message
finds its home.

i.

Customer reaches out

Email, chat widget, mobile app, or API — all land in one queue.

ii.

Auto-triage routes it

Priority rules, round-robin, or custom logic — tickets land on the right agent.

iii.

Agent responds in real time

With customer context, internal notes, and macros at their fingertips.

iv.

Resolution, followed up

Auto-close, CSAT survey, knowledge base article suggested. Done.

relay.app/workspace
Queue · 47
TK-2384
Payment not processing
TK-2385
Can't reset password
TK-2386
Question about billing
TK-2387
Feature request
TK-2385 · OPEN
Can't reset password
ANNA · 13:58

I've been trying for an hour. The reset email never arrives. Checked spam too.

SAMUEL · 14:02

Checking — let me verify the email on file and resend manually.

INTERNAL NOTE · 14:04

Bounce log shows MX issue on their domain. Escalating to ops.

Customer
Anna Chen
Pro plan · 8mo
Priority
HIGH
Assigned
samuel.m
Pricing · Stripe-powered

Plans that scale with your team.

Starter
$19 /agent/mo

For small teams getting started.

  • Up to 5 agents
  • Email & chat channels
  • Mobile app
  • Standard reporting
Start 14-day trial
Most Popular
Pro
$49 /agent/mo

For growing teams that need more.

  • Unlimited agents
  • All channels + API
  • SSO / SAML
  • Custom workflows
  • Advanced analytics
Start 14-day trial
Enterprise
Custom

For large organizations with custom needs.

  • Everything in Pro
  • Dedicated support
  • Custom SLAs
  • On-premise option
Talk to sales

Your customers are
waiting. Relay is ready.

Spin up your workspace in under a minute. No credit card for the trial. Every feature, every channel, every plan.